Customers Testimonial of Kensington's Service

Kensington place great importance on customer service and customer satisfaction. Here are various testimonials written by recent clients.

Testimonial 1

"Kensington are brilliant ! They are so kind and helpful. I was looking for a builder on my relocation from Dubai to Thailand. My plans were to build a small but exclusive boutique resort, catering for upscale clients and friends. A friend recommended Kensington. It was certainly a lucky break, as I was soon to find out how professional and helpful they were. They are proficient, honest and full of imaginative ideas. They have assisted with everything, provided a quality service and done exactly what they said they would do. I would definitely recommend them. They are very nice people and take very good care of their customers. I was in fact in Dubai when most of the construction was done, but they kept me regularly informed with digital images and updates. Just wonderful ! I wish more people were so easy to do business with ! Added to that I now have a resort that cost less than what its worth. So yes, I am very happy !"
Belinda Ali Khan, of The Villa Water Orchid

Testimonial 2

" I am an expat who is married to a Thai lady; I have lived in Thailand for over 10 years. I know the prices here and know the industry pretty well. I wanted to find a competent and professional builder who had a good reputation, was as competitive as any other builder on price, but understood quality. A business colleague suggested I try Kensington. That turned out to be a blessing in disguise. Initially I checked out the web site and e-mailed them. I got an e-mail back within a few hours and met their MD next day. It was quick and easy. Chris was responsive, helpful and took all the stress out of it; knew what he was talking about and gave me total confidence in their abilities. Next they organised a meeting with their construction guys and within a week I was creating designs with their architect; who was considerably lower in price than all the others I contacted. He spoke good English and within 12 weeks we had completed plans.

"Kensington then gave me a free written quotation. I did in fact get two other quotes too; but I had already made my decision as I was not going to work with people who instilled no confidence in me. It turned out Kensington's price was in the middle but the lower quote company had replaced quality materials with cheap low end ones. Hence the price difference. It was obvious Kensington could not be beat on quality and value for money. Easy choice for me to make. From design, construction, installation of all my features such as pool Jacuzzi, sauna and so on; I would definitely use Kensington's services again. Nice lads, know what they are doing and do a great job for the price. A sound combination of European experience and eye for detail, along with Thai creative skills and hard work. Very pleased indeed. "
House Construction Customer

Testimonial 3

"I was recommended by an expat contractor to speak to Kensington about building a house. Due to my travels overseas and my detailed specifications, I was looking for a professional company I could trust to oversee the project and do everything from start to finish. Kensington were friendly, professional and very helpful in assisting me build my home. They offered excellent advice and helped me get exactly what I wanted. It all went very smoothly and they made sure everything was done correctly. A legal contract was provided that was fair to both parties. In addition they sent digital images during construction for when I was outside of Thailand. The house is now complete along with motorcycle museum, strong room, gym, swimming pool, Jacuzzi, sauna, steam room, guest house and maid's house. They did it all with a professional attitude, a smile and a great degree of building experience. It really was a pleasure doing business with them and I would highly recommend them to anyone wishing to build a house in Thailand."
T.Gilchrist - House Design & Construction Customer

Testimonial 4

"Kensington Company Limited has continually displayed all the hallmarks of a professional and highly respected construction company In Thailand. We have recommended clients to them and will continue to do so, due to the high levels of quality, customer service and integrity with which they conduct business. Vanstones is a real estate agency based in London and on an International level; we will only recommend those companies of the highest claibre. Recommendations are gained by a constant high standard of service that we believe to be unmatched in the particular industry. Kensington over the years have achieved this reputation through their constant application of the personal service to each and every customer. "